As banking practitioners, consultants and international senior business executives, we:
Finding the optimal balance between productivity, service quality, costs and controls is a key challenge for managers looking to reach higher levels of operational excellence.
Our principal officers have the relevant experience, tools and track record to assist you decide that balance and then to execute the plan to achieve substantial and demonstrable
improvements rapidly.
MIH Partners Ltd can help you rapidly capture, simulate and redesign business processes across the organisation. We can also help rapidly automate manual or semi-automated processes that fall outside your core banking systems.
Our IT Services practice supplements client internal resources to achieve more out of their IT investment. We help you ra tionalise your IT infrastructure and bridge any critical gaps to achieve the optimal result. This involves identifying areas for consolidation, retirement and
renewal.
We will work with you in the selection of systems to support your business and service delivery strategy. Pure technology aspects of the task are important but more crucial challenges are defining the business requirements, identifying functional gaps, setting the selection criteria, evaluating vendors against those criteria and most importantly, deciding on the desirable as well as absolutely necessary changes.
We will help you define Key Performance Indicators (KPI’s) and quickly create a fully automated system for capturing and analysing actual day-to-day performance against these KPI’s. Aggregate results will be made available to senior managers via reports or through on-line dashboards. Line managers can drill down to the lowest level of transactional
details. This Quality MIS identifies sources of bottlenecks and defects and allows prompt
corrective action for improving quality of service to external and internal customers.
We will help you update your Operational Policies & Procedures to keep pace with changing operating conditions. We make these documents user-friendly and streamlined through extensive use of process flow charts, desk-manuals and control function check-lists. We treat the task as complete only when staff have been trained on the new policies and procedures and been proficiency tested.
We stand ready to supplement our client’s internal resources in the areas of Internal Control and Audit functions by having our subject-matter experts conduct joint or totally independent reviews. This will provide executive, non-executive or regulatory stakeholders independent quality assurance for these crucial functions
We challenge the current handling of all decentralised or internal processes to see which of these can be streamlined through internal centralisation or through outsourcing to a trusted third party. The impact on service quality and cost are the key considerations and we help our clients evaluate and implement the optimal choices for processes that are good candidates for change.
MIH Partners focuses on delivering expertise and best practice in banks undergoing rapid change and transfor…
We help you achieve your business plans partly through rationalisation and improvement of your IT systems…
We design and deliver in-person classroom and online training that addresses current strategic priorities of ba…
We specialise in helping institutions become more efficient and profitable. Our key differentiator is the practical advice and hands-on support we provide for execution of strategies and business plans.
Here at Mih Partners, we understand that digital transformation requires so much more than new technology. It requires fundamental changes to culture, communications, and how work gets done.
Without the right foundation in place to enable change, your digital efforts will stall. That is why we ensure that our principal officers have the relevant experience, tools and track record to assist you decide that balance and then to execute the plan to achieve substantial and demonstrable improvements rapidly